Information Concepts developed a Computer Aided Dispatch (CAD) system for the American Automobile Association (AAA) which supports 10 communication centers nationwide and processes as many as 1,200 calls per hour. Considered a public safety system, CAD receives emergency calls from members, spots them to service territories, and dispatches road service vehicles. To enhance productivity and reduce response time, CAD was developed with features including automatic spotting of addresses to location grids on a map and digital dispatching of road service vehicles via in-truck terminals.
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