Information Concepts developed the Step 3 Grievance Tracking System for the American Postal Workers Union (APWU). The system provides a means for APWU staff to manage the over 300,000 regional-level grievances filed yearly against the United States Postal Service by APWU members and monitor the dispute resolution process. The grievances arrive at APWU as letters which are then scanned into the system.
The grievances and their associated data records are tracked as they move through the Step 3 system. The system allows as many as 200 users in field offices to concurrently enter and update information and generate reports. It is Web-based, uses a central SQL Server 7 database, runs on a Windows NT platform, and uses GUIs running under Internet Information Server and Active Server Pages.