The IRS deployed a significantly updated version of its Issue Management System, a case management system for 6,000 IRS examiners, used to go into the field and perform an examination in a disconnected environment. Information Concepts developed the e-learning course to train the IRS users on the new system. The e-learning course trained users on all aspects of the system. Courses were developed and authored using EEDO ForceTen Learning Content Management System. Once completed, courseware was loaded into Plateau, a Learning Management System that tracks course completion and the user’s training. The development technology is in compliance with the Sharable Content Object Reference Model (SCORM) and the courseware is section 508 compliant. The course content is accredited by NASBA and allows users to obtain credits towards maintaining their CPA/CPE status.
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